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DELIVERY AND RETURNS

 

SHIPPING

 

All orders are delivered by Royal Mail and processed within 3 working days. If it is a busy period processing time may extend to 5 days.

We have free UK shipping for orders over £60. Just select free shipping at the checkout.

Orders up to £60 : Royal Mail Tracked 48 - £4

If you have any special delivery requirements please get in touch.

Unfortunately we are not shipping outside of the United Kingdom at this time.

Please note we may split your order into multiple parcels to reduce shipping costs, if you haven't received all of your order please wait a couple of days to see if the other part arrives. 

CLICK AND COLLECT

You can collect your order from our shop from Wednesday - Saturday, 10am - 5pm. We're based at 117 George V Avenue, Goring-by-Sea, Worthing, BN11 5SA.

PACKAGING

We are aiming to be as sustainable as possible and to that end we will use re-cycled/ re-used, or recyclable packaging wherever possible, so please understand that our packaging may not be the slickest or prettiest, but we are attempting to create as little waste as possible.

RETURNS

If you are not completely happy with any item in your order, please return in an un-opened and saleable condition within 14 days of receiving your order, and contact us for a refund at hello@thegoodstitch.co.uk. We recommend that you obtain proof of posting, when returning items.

We strive to give as accurate photographs and descriptions of our products as possible, but if you have extra questions about anything please do get in touch. 

We do not offer refunds on cut fabric, unless there is a fault with the fabric. Please contact us with photographs of the fault if possible by emailing hello@thegoodstitch.co.uk within 3 days of receiving your order. 

Our returns policy does not affect your statutory rights.

CANCELLATIONS

Event tickets are non-refundable, please ensure you are able to attend before booking. Tickets are transferable, if you can't make it to an event you are free to pass on your ticket to someone else, please get in touch and let us know the change of name. If cancelled by the customer at least fourteen days before the event we may, at our discretion, offer a voucher for another event or to spend at The Good Stitch, and we retain the right to deduct reasonable administration costs. We understand that circumstances change and emergencies happen but we are a small business. We will try to help. If we re-sell your ticket we may offer a refund, minus costs. Cancellations less than 14 days before the start of an event may entail the loss of your money. 

 

If you have any questions relating to Delivery or Returns then please get in touch with us at hello@thegoodstitch.co.uk

Last Modified 18th April 2024 to clarify free postage threshold

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